Fulfillment & delivery policy

Last updated August 28, 2026.

1. What we sell

Heroup Digital LLC sells digital marketing services. We sell no physical goods, and nothing is shipped. All services are delivered electronically and remotely.

Services are sold either as a one-off engagement (the Growth Audit) or as a monthly retainer (Starter, Growth, Scale). Full descriptions and prices are published at https://heroupdigital.net/pricing.php.

2. Currency and pricing

All prices are quoted and charged in United States dollars (USD). Prices shown on the pricing page are the prices charged; there are no setup fees or hidden charges. Your bank may apply a currency conversion or international transaction fee, which is outside our control.

Advertising spend is not included in any fee. Money paid to advertising platforms such as Google or Meta is billed by those platforms directly to accounts held in the client's own name. We do not take a percentage of advertising spend and never hold client advertising budgets.

3. When you are charged

• Growth Audit — charged once, in full, at the time of purchase.
• Monthly retainers — charged monthly in advance. The first charge is taken when the engagement is confirmed; subsequent charges recur on the same day each month until cancelled.

Every charge produces an emailed invoice sent to the address provided at checkout.

4. Delivery timelines

Service	Delivered	How
Growth Audit	Within 3 business days of purchase and receipt of account access	Written document by email, plus a scheduled one-hour call
Starter	Onboarding begins within 2 business days; campaigns live within 14 days	Work performed in the client's own accounts; monthly report by email
Growth	Onboarding begins within 2 business days; campaigns live within 14 days	Work in client accounts; reporting dashboard plus bi-weekly report
Scale	Onboarding begins within 1 business day; campaigns live within 10 days	Work in client accounts; live dashboard plus weekly report

Timelines start from the later of (a) payment, and (b) our receipt of the access we need — analytics, advertising accounts, and website access as applicable. Where a client is slow to provide access, the timeline moves accordingly and we will say so in writing.

5. What "delivered" means

For the Growth Audit, the service is delivered when the written audit document has been sent and the consultation call has taken place or been offered and declined.

For retainers, the service is delivered continuously across each monthly period. The work of a given month is complete at the end of that month, evidenced by the reporting issued for it.

6. Access and ownership

Advertising, analytics and related accounts are created in the client's own name, with the client as owner. We operate within them as an invited user. On termination, the client retains all accounts, data, creative assets and reporting. We remove our own access and nothing stops functioning.

7. Communication

Our standard response times are: same business day (Scale), one business day (Growth), two business days (Starter), three business days (Audit). We communicate by email at support@heroupdigital.net and by scheduled video call.

8. If we cannot deliver

If we conclude we cannot deliver a service to a standard we would stand behind — because the channel is wrong for the business, the budget is too small to be effective, or the website cannot convert the traffic — we will say so and decline the work. Where that conclusion is reached after payment, we refund in full. See our refund and cancellation policy.

9. Contact

support@heroupdigital.net
Heroup Digital LLC, 1380 Avenida Rincon, Apt 304, Santa Fe, NM 87506, United States